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The IUP Journal of Knowledge Management

Jan'14
Focus

Knowledge Management (KM) activities help in improving the performance of processes and human resources of organizations. Organizations should update their knowledge to improve their capability of innovation.

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A Study of the Driving Factors of Knowledge Management and Corporate Entrepreneurship in Iran
Critical Success Factors in Knowledge Management Among Project-Based Organizations: A Multi-Case Analysis
Information Technology Support to Knowledge Management Practices: A Structural Equation Modeling Approach
Synthesis of Knowledge Through Responsiveness, Recognition, Formation, Attraction and Retention: An Empirical Approach
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A Study of the Driving Factors of Knowledge Management and Corporate Entrepreneurship in Iran

--Mostafa Bahrami, Mahdi Salehi and Sezer Korkmaz

The most important characteristic feature of contemporary organizations is their emphasis on management of knowledge and information as a means to improve efficiency. Due to the dynamic nature and interconnectedness of economics, different aspects of development have become critical for all the countries. Meanwhile, entrepreneurship is a multidirectional process that is required for both economic development and evolution through innovation and improvement. This paper aims to examine the driving factors of Knowledge Management (KM) and corporate entrepreneurship. Two questionnaires were used to collected the data on KM and entrepreneurship from a sample of 44 professors and managers of public and private firms. The data was analyzed using one-sample t-test in SPSS software. The results showed that firms employ information technology for transferring knowledge, and that respect for labor law increases efficiency.

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Critical Success Factors in Knowledge Management Among Project-Based Organizations: A Multi-Case Analysis

--Peyman Akhavan and Mohammad Reza Zahedi

The critical success factors for Knowledge Management (KM) within project-based organizations have been rarely explored through a multi-case study research. A majority of the studies have emphasized on the success factors of a single company and not considered all the factors in an integrated way through several cases from various industries. The aim of this paper is to study the critical success factors through a multi-case approach. The grounded theory approach was chosen to segment and analyze the data accordingly. The extracted results gave the critical success factors for KM in project-based organizations. The overall project output represented the appropriateness of the proposed critical success factors which provide guidelines to organizations adopting KM from different perspectives. Several concepts were extracted from the findings and a conceptual framework was formed to show how to adopt and manage KM in project organizations in order to benefit from its advantages. The execution of KM inside project organization requires a detailed and precise alignment of strategies and operational procedures. Therefore, the current study is among the few multiple case studies in KM of project-based organizations which helps the executives to construct comprehensive and efficient plans for yielding better results at lower costs.

Information Technology Support to Knowledge Management Practices: A Structural Equation Modeling Approach

--S K Chadha and Ritika Saini

There has been a transformation from an era of information scarcity to information surplus, so the key global pressures on management are knowledge identification, creation and dissemination. Development of Knowledge Management (KM) is represented as one of the most significant management movements in such an environment. KM has significantly benefited from Information Technology (IT). However, the extant literature has little practical support for this statement. Based on a review of literature, this paper attempts to develop an instrument and test the conceptual model linking KM and technology, using the Structural Equation Modeling (SEM) technique. Primary data was collected from three SMEs of north India—Software, Pharmaceuticals and Textile industries. The study model confirmed a positive relationship between IT and KM practices in the selected SMEs.

Synthesis of Knowledge Through Responsiveness, Recognition, Formation, Attraction and Retention: An Empirical Approach

--Anli Suresh

Knowledge Management (KM) is one of the much-talked-about concepts today. The knowledge economy drives companies to focus on relatively innovative aspects of Human Resource Management (HRM) such as awareness, application and retention of knowledge in order to get better performance correlated factors. Various processes like knowledge sharing, dissemination, recognition and retention help in creating a workforce with the kind of knowledge required for producing a better individual and organizational performance. This paper helps in synthesizing knowledge through responsiveness, recognition, formation, attraction and retention with knowledge management. The study is conducted across select Indian industries such as IT, Banking, Pharmaceutical, Engineering, and Real Estate with a sample size of 100 respondents through stratified random sampling. An empirical multivariate analysis of the data shows that formation, responsiveness, retention, attraction, recognition of knowledge have a strong correlation with KM, and the regression model derived further supports the results obtained, which facilitates understanding organizational progression.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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